Customer support that lives inside WordPress.
GrowthSupport turns your WordPress site into a complete help-desk. Your clients open and follow their tickets from the front-end, your team answers everything from one admin inbox — self-hosted, no monthly SaaS fees.
Everything a help-desk needs, nothing you don’t
🎫 Front-end ticket area
Drop one shortcode on any page and logged-in clients get a clean portal to open tickets and track their conversations.
📥 Unified agent inbox
Your team sees every ticket from all clients in the WordPress admin, filterable by status, with live reply counts and priorities.
💬 Threaded replies
Full back-and-forth on every ticket, with client and agent messages visually separated and avatars on each side.
🚦 Priorities & statuses
Four priority levels (Urgent, High, Normal, Low) and a clear lifecycle: Open → In progress → Resolved → Closed.
⚙️ One-click setup
Generate the client-facing page automatically from the settings screen, already wired with the shortcode.
🔒 Role-based access
Clients only ever see their own tickets; agents see and manage them all, with capabilities granted on activation.
Works the way your team works
1 · Install & generate
Activate the plugin and click “Generate page” in settings — your client support portal is live in seconds.
2 · Clients ask
Logged-in users open tickets with a subject, description and priority, then follow every reply from the same page.
3 · Agents resolve
Your team triages from the admin inbox, replies, changes priority and walks each ticket from open to closed.
Built for agencies, loved by developers
- Clean action hooks to extend everything (
gs_ticket_created,gs_ticket_status_changed,gs_ticket_reply_posted) plus thegs_ticket_formatfilter. - Dedicated REST namespace
growthsupport/v1for tickets, statuses and replies. - Self-hosted, GDPR-friendly — your support history stays in your own database.
- WordPress 6.0+ · PHP 8.0+ · translation-ready.
Frequently Asked Questions
Why should I choose GrowthSupport over a traditional SaaS help desk for my WordPress site?
GrowthSupport allows you to self-host your help desk directly within WordPress, eliminating monthly SaaS fees. This means you maintain control over your data while providing a seamless support experience for your clients, which is often not possible with traditional SaaS solutions.
Is GrowthSupport suitable for agencies managing multiple clients?
Yes, GrowthSupport is specifically designed for agencies. It offers role-based access, allowing clients to only see their own tickets while agents can manage all tickets, making it ideal for managing multiple clients efficiently.
Does GrowthSupport work if I have limited technical knowledge?
Absolutely! GrowthSupport features a one-click setup that automatically generates the client-facing page, making it easy for users without technical expertise to get started quickly and efficiently.
When should I use GrowthSupport instead of another help desk plugin?
If you prefer a self-hosted solution that integrates seamlessly with WordPress and requires no ongoing fees, GrowthSupport is an excellent choice. It’s particularly beneficial for businesses looking for a straightforward setup and ease of use.
How does GrowthSupport solve the problem of managing client tickets efficiently?
GrowthSupport provides a unified agent inbox where agents can view and manage all client tickets in one place, with filtering options based on status. This centralization helps streamline the support process and improves response times.
Can GrowthSupport handle tickets with different priority levels?
Yes, GrowthSupport allows you to set four priority levels (Urgent, High, Normal, Low) for each ticket. This feature helps your team prioritize responses based on the urgency of the issues reported by clients.
Does GrowthSupport support WordPress 6.0 and PHP 8.0?
Yes, GrowthSupport is built to be compatible with WordPress 6.0 and PHP 8.0, ensuring that it leverages the latest features and improvements offered by these platforms.
How can I track the status of tickets using GrowthSupport?
GrowthSupport provides a clear lifecycle for each ticket, showing statuses like Open, In Progress, Resolved, and Closed. Clients can easily track their tickets from the front-end, enhancing transparency in the support process.
